PSU CEPE Digital Marketing Breakfast: Social Customer Service
Portland State University hosted their quarterly Digital Marketing Breakfast this past Tuesday, August 13th. The topic of this month’s event was ‘Social Customer Service’, and was hosted by our very own Siouxsie Jennett, CEO of Mambo Media. The panel consisted of: Tiffany Salzman, senior digital strategist at Mambo Media Scott Trepanier, senior manager of PR, promotions, and social media for Columbia Sportswear Donna Prigmore, customer relations manager at Port of Portland Each presenter shared case studies, anecdotes, and advice about how to offer transparent customer service through the use of social media channels (i.e. Twitter and...